Help Center

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times TO the United States FROM our domestic warehouse: 5-10 Business days

Average transit times TO the United States FROM our international warehouse: 5 - 20 Business days

Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

We provide tracking for every order. Your tracking number will be provided via email with your order confirmation. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

We have a 7 day refund policy, which means you have 7 days after the product is delivered to request a refund. We accept returns for defective items only with picture/video proof. We need the video within 10 days of the order marked delivered for you to qualify for a refund.

To start a return, you can contact us at support@whiskersandclaws.com

*You may request that a new product be sent or receive a refund

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you received a faulty product, please contact us with:

    - Your order number

    - A picture of the damaged product or video (whichever shows the product defect)

You are able to cancel your order with no penalty! You must cancel your order 12 hours after placing it for the cancellation to be applied and a refund to be given. All you need to do is send us an email with the subject line "CANCEL" and provide the order number, email or name used to place the order.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@whiskersandclaws.com. If the address is wrong, we can correct this within 12 hours. We can't provide a refund due to incorrect address. Please ensure your address is correct when you place your order.